Terms of Service
Agreement to Terms
These Terms of Service (“Terms”) govern your access to risesystems.ai and any websites, systems, software, subscriptions, professional services, or related services provided by Rise Systems LLC (“Rise Systems,” “Rise,” “we,” “us,” or “our”).
By accessing our website, submitting an order, signing a proposal or service agreement, creating an account, or purchasing or using our services, you agree to these Terms. If you do not agree, do not use our website or services.
If you enter into these Terms on behalf of a business or other organization, you represent that you have authority to bind that organization.
Services
Rise Systems provides websites, lead-capture systems, customer relationship management configuration, scheduling, communications, automation, reputation-management, hosting, support, and related services for local businesses.
The specific services, deliverables, pricing, usage limits, and service terms applicable to a client may be described in an order form, proposal, invoice, statement of work, package description, or separate service agreement. If there is a conflict between these Terms and a signed client agreement, the signed client agreement controls for that client.
We may modify, replace, or discontinue features when reasonably necessary to improve our services, respond to legal or carrier requirements, address security concerns, or account for changes made by third-party providers. We will provide reasonable notice when a material change substantially affects an active client’s service.
Payment and Billing
Rise Systems services may include a one-time setup fee, a recurring monthly subscription fee, usage-based charges, optional add-ons, and other amounts stated in the applicable proposal, order form, invoice, or service agreement.
Unless otherwise stated in writing, the one-time setup fee is equal to the selected package’s monthly subscription price. The setup fee is charged before work begins and covers initial planning, configuration, implementation, and launch preparation.
Recurring monthly billing begins on the date the client’s system goes live. Recurring payments are processed automatically using the payment method on file. All fees are stated in U.S. dollars.
You authorize Rise Systems and its payment providers to charge the payment method on file for all amounts due. You are responsible for maintaining accurate billing and payment information and for applicable taxes, excluding taxes based on Rise Systems’ net income.
Setup fees are nonrefundable once work has begun. Recurring subscription payments are nonrefundable once the applicable billing period begins, except where required by law or expressly agreed to in writing.
If a payment fails, we may attempt the charge again and notify you. Services may be suspended after an amount remains unpaid for seven days and terminated after an amount remains unpaid for 30 days.
Rise Systems may change recurring prices by providing at least 30 days’ notice. Any price change will take effect at the beginning of a future billing period.
Cancellation
Unless a separate signed agreement states otherwise, either party may cancel recurring services by providing at least 30 days’ written notice.
Cancellation does not relieve the client of charges already incurred or amounts due during the notice period. Services will remain active through the effective cancellation date, subject to payment of all outstanding amounts.
Rise Systems does not charge a separate cancellation fee unless stated in a signed agreement.
After cancellation, access to hosted systems, platform features, telephone numbers, automation tools, and other services provided through Rise Systems may end. Clients are responsible for requesting any available export or transfer before the service ends.
Ownership and Licenses
Client materials: You retain ownership of business names, trademarks, logos, photographs, written content, customer information, and other materials you provide to Rise Systems. You grant Rise Systems a limited license to use those materials as necessary to provide the services.
Rise Systems materials: Rise Systems retains ownership of its preexisting materials, reusable templates, processes, methods, frameworks, automation logic, workflow structures, documentation, software configurations, internal tools, and other intellectual property developed independently of a specific client.
Client deliverables: Upon full payment of all amounts due, the client may use the final website content and client-specific deliverables created for that client for its internal business purposes. Any broader ownership or transfer rights will be governed by the applicable proposal or service agreement.
The client retains ownership of its customer and contact data, subject to applicable law and third-party platform terms.
Third-party platforms: Software, plugins, integrations, CRM functions, messaging services, hosting environments, and other third-party technology remain owned and controlled by their respective providers. No ownership interest in third-party software is transferred to the client.
Platform configurations: Reusable automation workflows, templates, snapshots, system architecture, and configurations developed by Rise Systems remain Rise Systems property unless a signed agreement states otherwise.
Domains and client accounts: A domain owned and paid for by the client remains the client’s property. Transfer assistance may be provided after all outstanding amounts are paid, subject to registrar, platform, carrier, and third-party requirements.
Client Responsibilities
To allow us to perform services, you agree to:
Delays caused by missing content, approvals, access, or client decisions may delay launch dates and other deliverables.
SMS Messaging Terms
Program name: Rise Systems Messaging Program
Rise Systems may send SMS messages to individuals who voluntarily opt in. Messages may include responses to inquiries, requested demonstrations, appointment confirmations and reminders, service updates, account notifications, customer-support communications, and follow-up related to a request.
Consent to receive SMS messages is not a condition of purchasing goods or services. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your inquiries, appointments, and requests. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
You must be 18 years of age or older to use this SMS service.
You can cancel the SMS service at any time by replying STOP to any message from us. After you send STOP, we will send you a final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply opt in as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or get help directly at contact@risesystems.ai.
Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to network availability and carrier processing.
If you have any questions regarding privacy, please read our Privacy Policy. SMS consent and mobile information will be handled as described in that policy.
Client Use of Messaging Services
Clients using telephone, email, or SMS features are responsible for their own messaging campaigns, recipients, content, consent records, sending practices, and compliance with applicable laws and carrier rules.
Clients must obtain legally sufficient consent before sending messages, honor opt-out and revocation requests, maintain records of consent when required, and refrain from sending unlawful, deceptive, harassing, prohibited, or unsolicited communications.
Clients may not use purchased, rented, scraped, or improperly shared contact lists. Clients may not represent that Rise Systems has obtained consent on their behalf unless Rise Systems has expressly agreed to do so in writing.
Rise Systems may suspend messaging functionality when reasonably necessary to address suspected spam, complaints, carrier filtering, legal violations, prohibited content, registration issues, or platform-policy violations.
Rise Systems may provide compliance tools, templates, or general guidance, but does not provide legal advice and does not guarantee that a client’s messaging practices satisfy every law or industry requirement.
Third-Party Services
Our services may depend on third-party providers, including hosting providers, domain registrars, customer relationship management platforms, telecommunications carriers, messaging providers, payment processors, analytics providers, email services, calendar services, plugins, integrations, and application programming interfaces.
These services may include HighLevel, LeadConnector, Google, telecommunications providers, payment processors, and other vendors.
Third-party services are governed by their own terms, policies, technical limits, approval processes, and availability. Rise Systems does not control and is not responsible for changes, outages, suspensions, filtering, registration decisions, account restrictions, pricing changes, data loss, or discontinued functionality caused by third-party providers.
We may replace or modify a third-party integration when reasonably necessary to continue providing the services.
Service Availability
We use commercially reasonable efforts to keep our services available and functioning. However, we do not guarantee uninterrupted, error-free, or continuously available service.
Availability may be affected by maintenance, updates, internet failures, cybersecurity incidents, telecommunications carriers, hosting providers, software vendors, integrations, client actions, and other circumstances outside our reasonable control.
We may perform maintenance or make emergency changes when reasonably necessary. We will provide advance notice of planned material interruptions when practical.
Disclaimers
To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis.
Rise Systems does not guarantee specific search rankings, lead volume, response rates, appointment volume, revenue, profitability, customer behavior, message delivery, carrier approval, advertising performance, or other business outcomes.
Results depend on factors outside our control, including the client’s market, offer, pricing, reputation, responsiveness, content, operations, competition, customer demand, and use of the services.
Limitation of Liability
To the maximum extent permitted by law, Rise Systems and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, missed opportunities, or the cost of substitute services.
To the maximum extent permitted by law, Rise Systems’ total aggregate liability arising from or relating to the website, services, or these Terms will not exceed the amount paid by the client to Rise Systems during the three months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory asserted and even if Rise Systems was advised that damages were possible. They do not apply where liability cannot legally be excluded or limited.
Indemnification
You agree to defend, indemnify, and hold harmless Rise Systems and its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, penalties, costs, and reasonable legal fees arising from or related to:
Suspension and Termination
Rise Systems may suspend or terminate access immediately when reasonably necessary because of nonpayment, unlawful activity, suspected fraud, security risks, abusive conduct, spam complaints, carrier or platform requirements, prohibited messaging, material breach of these Terms, or conduct that may harm Rise Systems, a client, a third party, or the integrity of the services.
When practical, we will provide notice and an opportunity to cure the issue. Immediate action may be taken when delay could create legal, security, operational, carrier, or reputational risk.
Upon termination, all unpaid amounts become due. Provisions concerning payment, ownership, confidentiality, disclaimers, liability, indemnification, disputes, and other terms that by their nature should survive will remain effective.
Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Any legal action arising from these Terms or the services must be brought in a state or federal court with jurisdiction over the county or judicial district in Virginia where Rise Systems maintains its principal place of business, and each party consents to that jurisdiction and venue.
Force Majeure
Rise Systems is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, utility or internet failures, labor disruptions, government actions, cyberattacks, telecommunications failures, platform outages, carrier actions, or failures of third-party providers.
Assignment
You may not assign or transfer these Terms or your services without our written consent. Rise Systems may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or transfer of the business.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified only to the minimum extent necessary.
Waiver
A failure to enforce any provision does not waive the right to enforce it later.
Entire Agreement
These Terms, the Privacy Policy, and any applicable proposal, order form, statement of work, or signed service agreement constitute the agreement between the parties concerning the services and replace prior discussions concerning the same subject.
Notices
Notices to Rise Systems must be sent to contact@risesystems.ai. Notices to a client may be delivered to the email address associated with the client’s account.
Electronic Communications
You agree that contracts, notices, invoices, approvals, and other communications may be provided electronically, subject to applicable law.
Changes to These Terms
We may update these Terms to reflect changes in our services, business practices, technology, third-party requirements, or applicable law.
The updated version will be posted with a revised “Last Updated” date. Active clients will receive reasonable notice of material changes when appropriate. Changes will apply prospectively unless applicable law or urgent security, carrier, or platform requirements require earlier implementation.
Questions about these terms?
Contact Rise Systems at contact@risesystems.ai or through our contact page.